Best Practices

Define the Process: Service Department Processes

This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.
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Hiring Key People: Identifying Personality Types

Sara Hey, vice president of operations and business development at Bob Clements International, helps dealers identify personality types of potential employees. Understanding a candidate's personality type will help a dealer decide if they will be a fit for the position and for the dealership.
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Proven Power Recruits Veterans for Service Team

Proven Power Inc., a Wisconsin-based John Deere dealership, is trying new ways to find employees, including seeking out veterans for their technical expertise as well as those from outside the industry who have a strong customer service background.
Proven Power Inc., a Wisconsin-based John Deere dealership, is trying new ways to find employees, including seeking out veterans for their technical expertise as well as those from outside the industry who have a strong customer service background.
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