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Define the Process: Parts Department Processes

May 3, 2018 | Posted in Best Practices
This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines practices that increase efficiency and profitability in your parts department, including inventory turns, processes for special orders and pricing updates.
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Define the Process: Service Department Processes

May 3, 2018 | Posted in Best Practices
This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.
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Hiring Key People: Identifying Personality Types

April 26, 2018 | Posted in Best Practices
Sara Hey, vice president of operations and business development at Bob Clements International, helps dealers identify personality types of potential employees. Understanding a candidate's personality type will help a dealer decide if they will be a fit for the position and for the dealership.
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