When a customer leaves the parts counter without making a purchase, you may shrug it off or it may bother you for a while. You need to take action right away.
When asked about the origin of his leadership style, the late Gulf War General Norman Schwarzkopf answered, “I never walk past a problem. I never see something going wrong and forget about it. I always stop and confront it right there.”
There’s nothing better than a sales team that’s pumped, prepared, and ready to rock when the busy season hits. Think of this time as the preseason training camp for your dealership — what you do now will pay off big when your customers are ready to buy.
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