From the Desk of RLD

Managing the Store

Making Time to Be Nice

Treat everyone well, whether they’re a potential customer or not.
We’re in an age with lots of negativity, and we’re incredibly busy. Couple the seasonality of the equipment business and resulting fatigue with some difficult customers and it’s easy to have a short fuse. It’s a challenge for everyone, from the owner down, to build relationships at all times … especially with non-customers.
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Lynn Woolf

From the Field: How Would You Rate?

This issue features an in-depth look at the Equipment Dealers Assn.’s 2016 Dealer-Manufacturer Relations Survey report. Dealers provided a record number of responses this year, both in the number of dealers who responded and the individual ratings given.
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