Best Practices

The Big Picture

How Much Money Is a Good Leader Really Worth?

Gordon Bethune had inherited a mess. When he took the job of CEO of Continental Airlines in 1994, he was making the decision to commandeer a company that was losing nearly $55 million per month. The fifth-largest U.S. airline had way too many planes flying unprofitable routes. Its on-time performance consistently ranked last among the top 10 airlines, costing an average of $6 million per month in added expenses for misconnected bags, hotels, overtime and lost revenue due to canceled flights.
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Season To Season: Rigg's Outdoor Power Equipment

Partnering with Area Businesses to Harvest New Sales Opportunities

Don White, store manager of the Lafayette, Ind., location of Rigg's Outdoor Power Equipment, talks about the dealership's initiatives to partner with local businesses to offer discounts to employees. Riggs has partnered with the Subaru manufacturing plant in Lafayette to get employees of the plant discounts on equipment and service.
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The Big Picture

Try This Exercise to Clarify What Your Company Stands For

For your organization to be successful, you must be crystal clear about your brand essence - i.e. your brand's essential, enduring value. When what you stand for is clearly expressed and delivered in everything you do, every day, you leave an indelible mark on people's hearts and minds.
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Marshall Power Equipment Celebrates 60 Years in Business

Currently Marshall's has two stores located at 5151 Mayfield Road, Lyndhurst, and 7898 Mayfield Road, Chesterland. Both stores offer its customers quality outdoor power equipment, service department, and replacement parts. If you need assistance with transporting your equipment to their location, Marshall's offers pickup and delivery for a nominal fee
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Web Exclusive Video: Setting Expectations in the Service Department

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Indiana, shares challenges the company has faced in staffing the service department. Despite losing a technician in early 2013 (from 4 to 3 technicians on the team), they were able to hire a part time high schooler who completed miscellaneous tasks and helped keep the other technicians on task. By the end of the year, they had met the quote set for them based on having 4 full time technicians.
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The Big Picture

How a Few Bad Apples Ruin Everything

A growing body of research suggests that having just a few nasty, lazy or incompetent characters around can ruin the performance of a team or an entire organization no matter how stellar the other employees.
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