As discussed in Part 1, we must try to prevent turnover. However, if we listen to the research, we will spend more time preparing for turnover than trying to prevent it.

When it comes to your parts department you should spend as much, or more time, preparing for turnover.

You have done the work. You know your gross profit and you’re ready to determine each employees pay rate. Check out the video for our simple process that keeps cash in your pocket while also paying your employees fairly.

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team.

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!)