Imagine that you are an investor in your business and you have hired someone to run it for you. That person you have hired just happens to be you. What do you expect out of that person?

Dealers share what they do to resolve issues and prove to customers they are the right partner for their equipment needs.

“40 Million Card Accounts Affected by Security Breach at Target” was the alarming headline in December 2013, describing one of the largest data breaches in history. Millions of Target’s customers’ credit and debit cards were compromised and it cost Target over $100 million to rectify. On the heels of this announcement, 2014 didn’t miss a beat on big data breaches. Several corporations fell victim to credit card breaches, including Neiman Marcus, Sally Beauty, Michaels, United Parcel Service, Dairy Queen and Home Depot.

Dealers say participating in award programs not only brings recognition, but strengthens the bond between the dealer, the manufacturer and customers.

Sam Zimmerer, dealer principal at Zimmerer Kubota in Fort Worth, Texas, discusses what's necessary to run a top-notch rental program at his dealerships.

Sam Zimmerer, dealer principal at Zimmerer Kubota in Fort Worth, Texas, discusses the level of hard work and effort required of employees to ensure the network's 5 locations are all Kubota Certified Dealerships.

Sam Zimmerer, dealer principal at Zimmerer Kubota in Fort Worth, Texas, discusses the value of cooperative purchasing in terms of equipment sales, and why the business assigned a salesperson full-time to handle this business.

Read stories from past Dealership of the Year recipients to help you learn from the best practices that help these outstanding dealers rise above. This elite group of dealers represent their brands well, deliver outstanding customer service, develop loyal long-term employees, and make a difference in their communities.