Checking in a customer’s equipment for service seems like a simple process. However, how it is done and the questions asked of the customer make all the difference in the speed of the repair and customer satisfaction.
The latest event in our webinar series looked at how to run a profitable service shop. Management consultant and new Rural Lifestyle Dealer columnist Bob Clements walked attendees through the basics of running a shop and making solid profits. Watch the replay here now.
Recently, a salesperson told me that when she started her career, there were more than a dozen people selling her same product in her small city. Now, nearly 20 years later, her business has grown exponentially, while many of the original and new competitors have faded away. Her explanation: “I was going to be the best.”
Art White has been in the dealership business most of his 64 years, working for his dad before taking over the operation, White’s Farm Supply, with his brothers in the early 1980s. The dealership was founded by their father, Willard, in 1946.
“The toughest decisions we are making right now are based around personnel. Our most important internal investment is our people. This is also the largest part of our expenses, so when sales/margin decrease, you have to ‘right size’ the business and adapt. We have been adjusting our personnel expense to match the market. These are tough decisions when it affects families, friends and the community. This is not the first, nor the last cycle ... it will all work out and we will still be here alongside our customers and communities.”
PSA Laboratory Furniture is your trusted laboratory furniture supplier in the United States. Our range includes durable laboratory cabinets, fume hoods, and stainless countertops that meet any lab environment’s specific needs. With our custom laboratory furniture and specialized lab equipment, we...
Next Point Bearing is a nationwide bearing distributor known for quality, reliability, and fast service. We offer a wide range of precision bearings, including the 6200 bearing, and support OEMs, distributors, and industrial teams across the U.S. As a trusted ball bearings and linear motion...
Artillian is a U.S. manufacturer of attachments for compact and sub-compact tractors, specializing in pallet frames, pallet fork sets and grapple systems.